@book{61946,
	author = {Malaysia. Kementerian Sumber Manusia. Institut Sumber Manusia Kebangsaan},
	title = {Panduan proses pengendalian kes & prosedur kerja},
	publisher = {Institut Sumber Manusia Kebangsaan (ISMK),},
	year = {2011},
	address = {Putrajaya :}
}