Panduan proses pengendalian kes & prosedur kerja Panduan proses pengendalian kes dan prosedur kerja - Putrajaya : Institut Sumber Manusia Kebangsaan (ISMK), 2011 - 248 p. : ill. ; 25 cm. ISBN: OPE0000790(Local) Subjects--Topical Terms: Civil service--Handbooks, manuals, etc.--Malaysia