TY - BOOK ED - Malaysia. Kementerian Sumber Manusia. Institut Sumber Manusia Kebangsaan TI - Panduan proses pengendalian kes & prosedur kerja SN - OPE0000790(Local) PY - 2011/// CY - Putrajaya PB - Institut Sumber Manusia Kebangsaan (ISMK) KW - Civil service KW - Malaysia KW - Handbooks, manuals, etc ER -