00957nam a2200241 a 4500 vtls000063205 KUKTEM 20251125093146.0 120724t2011 paua f b 001 0 eng d 9781616928896 201411061545 huda 201303041242 jamie 201303041238 jamie 201207241315 safura UMP HD30.2 .Q35 2011 f Quality management for IT services : perspectives on business and process performance / editors Claus-Peter Praeg, Dieter Spath Hershey, PA : Business Science Reference, c2011 xiv, 332 p. : ill. ; 28 cm. Includes bibliographical references and index Information technology Management Information technology Quality control Praeg, Claus-Peter Spath, Dieter 0 0 0 0 20000 20000 2019-09-04 530.78 0 HD30.2 .Q35 2011 f 0000070969 2019-09-04 00:00:00 1 530.78 2019-09-04 OPEN VIRTUA40 61949 61955 VTLSSORT0080*0200*0400*0900*2450*2600*3000*5040*6500*6501*7000*7001*9992