TY  - BOOK
AU  - Praeg,Claus-Peter
AU  - Spath,Dieter
TI  - Quality management for IT services: perspectives on business and process performance 
SN  - 9781616928896
PY  - 2011///
CY  - Hershey, PA
PB  - Business Science Reference
KW  - Information technology
KW  - Management
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -