Conger, Sue A. <br/><br/>
Process mapping and management / 
Sue Conger 
 - New York, N.Y. :  Business Expert Press,  c2011 
 - xvii, 466 p. :  ill. ;  23 cm. 
 - Information systems collection,  2156-6593 .
 - Information systems collection, .
<br/><br/>Includes bibliographical references (p. 429-448) and index 
<br/><br/>List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index 
<br/><br/><label>ISBN: </label>9781606491294 (pbk.) 1606491296 (pbk.) 9781606491300 (electronic bk.) 160649130X (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production planning<br/>Process control<br/>Management