01589nam a2200313 a 4500 vtls000061179 KUKTEM 20251125093151.0 120606t2011 nyua f b 001 0 eng d 9781606491294 (pbk.) 1606491296 (pbk.) 9781606491300 (electronic bk.) 160649130X (electronic bk.) 201208291044 fauzi 201206061246 sri UMP TS176 .C66 2011 Conger, Sue A. Process mapping and management / Sue Conger New York, N.Y. : Business Expert Press, c2011 xvii, 466 p. : ill. ; 23 cm. Information systems collection, 2156-6593 Includes bibliographical references (p. 429-448) and index List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index Production planning Process control Management Information systems collection, 2156-6593 0 0 0 0 20000 20000 2019-09-04 121.64 0 TS176 .C66 2011 0000066353 2019-09-04 00:00:00 1 121.64 2019-09-04 OPEN VIRTUA40 62032 62038 VTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2600*3000*4900*5040*5050*6500*6501*6502*8300*9992