TY  - BOOK
AU  - Conger,Sue A.
TI  - Process mapping and management
T2  - Information systems collection,
SN  - 9781606491294 (pbk.)
PY  - 2011///
CY  - New York, N.Y.
PB  - Business Expert Press
KW  - Production planning
KW  - Process control
KW  - Management
N1  - Includes bibliographical references (p. 429-448) and index; List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index
ER  -