Goetsch, David L. <br/><br/>
Quality management for organizational excellence :  introduction to total quality / 
David L. Goetsch, Stanley B. Davis 
 - 7th ed. 
 - Boston :  Pearson,  2013 
 - xii, 456 p. :  ill. ;  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780132558983 (hbk.) 9780132870979 (pbk. : international ed.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management