Friedman, Harry J. <br/><br/>
No thanks, I'm just looking :  sales techniques for turning shoppers into buyers / 
Harry J. Friedman 
 - Hoboken, N.J. :  Wiley,  c2012 
 - xiv, 226 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781118153406 (hbk.) 1118153405 (hbk.) 9781118209608 (ebk.) 1118209605 (ebk.) 9781118209646 (ebk.) 1118209648 (ebk.) 1118216539 (ebk.) 9781118216538 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling<br/>Customer relations<br/>Customer services