TY  - BOOK
AU  - Friedman,Harry J.
TI  - No thanks, I'm just looking: sales techniques for turning shoppers into buyers 
SN  - 9781118153406 (hbk.)
PY  - 2012///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Selling
KW  - Customer relations
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1210/2011277326-t.html
ER  -