02664nam a2200289 a 4500 vtls000060089 KUKTEM 20251125093221.0 120523t2011 at a g 001 0 eng d 9780730377740 0730377741 201210011129 asmadi 201205230957 irma UMP HF5718 .L46 2011 Lendrum, Tony Building high performance business relationships : rescue, improve, transform your most valuable assets / Tony Lendrum Milton Qld, AUS : John Wiley & Sons Australia, 2011 xiii, 282 p. : ill. ; 23 cm. Includes index BUILDING HIGH PERFORMANCE BUSINESS RELATIONSHIPS; CONTENTS; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER 1: RELATIONSHIP MANAGEMENT-A STORYBOARD PERSPECTIVE; 0 to 10RM-a storyboard perspective; Summary; PART A: FRAMEWORK AND COMPONENTS OF 0 TO 10 RELATIONSHIP MANAGEMENT; CHAPTER 2: THE FRAMEWORK; Unpacking the 0 to 10RM Matrix; Relationship types in brief; The five elements of relationships; The vendor, supplier and partner segments; Relationship performance; The two anchor points; Secondary approaches; The greenline; The 'how to' plan CHAPTER 4: KEY COMPONENTS; Leadership and value propositions; Contracts and agreements; Relationship charters; Performance measurement and relationship KPI scorecards; Risk-reward performance-based remuneration models; Relationship plans; Governance and structure; Summary; PART B: PEOPLE AND CHANGE; CHAPTER 5: LET'S GO CHANGE MODEL; People-you can't do business without them; The Bus of Change; Let's Go change model explained; The process of the Let's Go change model; Linking corporate culture and leadership; Culture survey; Three critical relationship roles A practical guide for building and maintaining high performance business relationships Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pion Business communication Success in business Strategic planning 0 0 0 0 20000 20000 2019-09-04 199.33 0 HF5718 .L46 2011 0000067127 2019-09-04 00:00:00 1 199.33 2019-09-04 OPEN VIRTUA40 62521 62527 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5000*5050*5200*5201*6500*6501*6502*9992