TY  - BOOK
AU  - Lendrum,Tony
TI  - Building high performance business relationships: rescue, improve, transform your most valuable assets 
SN  - 9780730377740
PY  - 2011///
CY  - Milton Qld, AUS
PB  - John Wiley & Sons Australia
KW  - Business communication
KW  - Success in business
KW  - Strategic planning
N1  - Includes index; BUILDING HIGH PERFORMANCE BUSINESS RELATIONSHIPS; CONTENTS; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER 1: RELATIONSHIP MANAGEMENT-A STORYBOARD PERSPECTIVE; 0 to 10RM-a storyboard perspective; Summary; PART A: FRAMEWORK AND COMPONENTS OF 0 TO 10 RELATIONSHIP MANAGEMENT; CHAPTER 2: THE FRAMEWORK;  Unpacking the 0 to 10RM Matrix; Relationship types in brief; The five elements of relationships; The vendor, supplier and partner segments; Relationship performance; The two anchor points; Secondary approaches; The greenline; The 'how to' plan
N2  - CHAPTER 4: KEY COMPONENTS; Leadership and value propositions; Contracts and agreements; Relationship charters; Performance measurement and relationship KPI scorecards; Risk-reward performance-based remuneration models; Relationship plans; Governance and structure; Summary; PART B: PEOPLE AND CHANGE; CHAPTER 5: LET'S GO CHANGE MODEL; People-you can't do business without them; The Bus of Change; Let's Go change model explained; The process of the Let's Go change model; Linking corporate culture and leadership; Culture survey; Three critical relationship roles; A practical guide for building and maintaining high performance business relationships Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no   wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pion
ER  -