Owen, Jo <br/><br/>
How to influence and persuade / 
Jo Owen 
 - 2nd ed. 
 - Harlow, England :  Pearson,  c2012 
 - xviii, 244 p. ;  22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780273776796 0273776797 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management<br/>Influence (Psychology)<br/>Psychology, Industrial