TY  - BOOK
AU  - Owen,Jo
TI  - How to influence and persuade
SN  - 9780273776796
PY  - 2012///
CY  - Harlow, England
PB  - Pearson
KW  - Communication in management
KW  - Influence (Psychology)
KW  - Psychology, Industrial
N1  - Includes index
ER  -