Grinshpan, L. A. Solving enterprise applications performance puzzles : queuing models to the rescue / Leonid Grinshpan - Hoboken, NJ : John Wiley & Sons, 2012 - xviii, 232 p. : ill. ; 24 cm. Includes bibliographical references and index ISBN: 9781118061572 (pbk.) Subjects--Topical Terms: Queuing theory