Total quality management / 
Johan Howard, editor 
 - Birmingham :  Koros Press Limited,  2012 
 - viii, 295 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781781631720 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management