00505nam a2200169 a 4500001001400000003000700014005001700021008004100038020001800079040000800097245005300105260004500158300003500203504005000238650002900288700001800317vtls000065565KUKTEM20251125093302.0121102t2012    xxka   f      001 0 eng d  a9781781631720  aUMP00aTotal quality management /cJohan Howard, editor  aBirmingham :bKoros Press Limited,c2012  aviii, 295 p. :bill. ;c23 cm.  aIncludes bibliographical references and index 0aTotal quality management1 aHoward, Johan