@book{63448,
	author = {Ng, Irene C. L.},
	title = {Complex engineering service systems :},
	publisher = {Springer,},
	year = {2011},
	series = {Decision engineering,},
	address = {London :},
	note = {"... is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers"--Back cover}
}