Complex engineering service systems :  concepts and research / 
Irene Ng ... [et al.], editors 
 - London :  Springer,  2011 
 - xiii, 470 p. :  ill. ;  24 cm. 
 - Decision engineering,  1619-5736 .
<br/><br/> "... is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers"--Back cover 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780857291882 (hbk.) 0857291882 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engineering services marketing