TY  - BOOK
AU  - Ng,Irene C.L.
TI  - Complex engineering service systems: concepts and research 
T2  - Decision engineering,
SN  - 9780857291882 (hbk.)
PY  - 2011///
CY  - London
PB  - Springer
KW  - Engineering services marketing
N1  - "... is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers"--Back cover; Includes bibliographical references
ER  -