02897ntm a2200265 a 4500 vtls000091221 KUKTEM 20251117113311.0 150914t2014 my da f abm 000 0 eng d THE0001512(Local) 201905271028 asmadi 201711291112 saini 201509141221 asma UMP HD38.5 .H873 2014 r Bc. Mohamad Husaini Badrul Zaman The study of satisfaction on third-party logistics (3PL) service in automotive industry : a case study in Pekan, Pahang / Mohamad Husaini Badrul Zaman Kuantan, Pahang : UMP, 2014 xii, 76 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2014 Bibliography : p. 51-59 This dissertation explores the topic of Supply Chain (SC), an important topic that captured attention of practitioner, journals and the business press. The focus of this research is on customer satisfaction of implementing Third-Party Logistics (3PL) services in automotive industry relative to the impact of the company’s financial performance. This research been conducted to study the relationship of 3PL implementation efficiency and company performance, and the most significant factors influences the efficiency of financial performance was examined. To investigate the relationship of 3PL implementation efficiency and company performance. To identify the most significant factor of 3PL implementation efficiency towards efficiency of financial performance of implementing 3PL. A quantitative analysis been conducted using SPSS 22 generating results on investigation of 3PL service efficiency towards efficiency of financial performance. The results shows all selected independent variables (IV) has strong linear relationship towards dependent variable (DV) providing service quality as the most significant factor of 3PL implementation towards efficiency of financial performance of implementing 3PL. In this study, it proves that implementing 3PL services do increased the companies financial performance. 3PL providers especially who provide service to automotive industry should focus on service quality because it has the most impact influence customer satisfaction. For recommendations, the all companies (especially automotive industries) are recommended to implement external logistics services (3PL, 4PL and etc.) in their operations or processes. Future researcher could use the same framework to explore different industry Business logistics http://ecollib.ump.edu.my/id/eprint/18812 Access in library only 0 0 0 1 10000 10000 2019-09-04 0 HD38.5 .H873 2014 r Bc. 0000100755 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 1 10000 10000 2019-09-04 0 CD 9022 | HD38.5 .H873 2014 r Bc. 0000100756 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 6352 6358 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6500*8560*9992