01291nam a2200277 a 4500 vtls000063189 KUKTEM 20251125093343.0 120724t2012 paua f b 001 0 eng d 9781613500446 201411141530 azhar 201302251146 jamie 201207241121 safura UMP HF5415.5 .C87 2012 f Customer relationship management and the social and semantic web : enabling cliens conexus / editors by Ricardo Colomo-Palacios, Joao Varajao, Pedro Soto-Acosta Hershey, PA : Business Science Reference, c2012 xvi, 342 p. : ill. ; 29 cm. Includes bibliographical references and index "This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies from different subfields, exploring the opportunities and challenges confronting organizations using Web 2.0 and 3.0" Customer relations Management Semantic Web Online social networks Colomo-Palacios, Ricardo Varajao, Joao Soto-Acosta, Pedro 0 0 0 0 10000 10000 2019-09-04 545.36 0 HF5415.5 .C87 2012 f 0000070494 2019-09-04 00:00:00 1 545.36 2019-09-04 OPEN VIRTUA40 63935 63941 VTLSSORT0080*0200*0400*0900*2450*2600*3000*5040*5200*6500*6501*6502*7000*7001*7002*9992