@book{64185,
	author = {Kouzes, James M. and Posner, Barry Z.},
	title = {Strenghtening credibility :},
	publisher = {Jossey-Bass,},
	year = {c2011},
	address = {San Francisco, CA :},
	note = {"Designed to be used as both an independent guide and a companion to ... [the authors’ book], Credibility : how leaders gain and lose it, why people demand it"--P. [4] of cover}
}