@book{64256,
	author = {Leland, Karen and Bailey, Keith},
	title = {E-mail in an instant :},
	publisher = {Career Press,},
	year = {c2009},
	address = {Franklin Lakes, NJ :},
	note = {"Compose messages that save time for everyone, learn to separate the trivial from the important, minimize e-mail misunderstandings."}
}