60 ways to communicate with style and impact Leland, Karen creator Bailey, Keith text nju Franklin Lakes, NJ Career Press c2009 2009 monographic eng

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160 p. : ill. ; 21 cm. Assess your e-mail savvy -- Be concise and to the point -- Prioritize your paragraphs -- Discover the secret of sensory language -- Mirror key words -- Be formal with neutral language -- Make your emails action packed -- Make effective requests -- Use the e.m.a.i.l. acronym -- Say no with style -- Engage the expressive style -- Step into the straight shooter style -- Ease into the nice and easy style -- Be part of the problem solving style -- Start with a salutation -- Craft a compelling subject line -- Sign off with substance -- Go easy on the cc -- Bcc with caution -- Consider attachment options -- Open attachments with care -- Shorten your sentences -- Vary your sentence length -- Choose your sentence style with care -- Put the apostrophe in its place -- Consider the common commac -- Save time with contractions -- Capitalize on cue -- Use the trusty transition -- Master the most misspelled words -- Sharpen your spelling -- Don’t get hung up on homophones -- Avoid the ten top email mistakes -- Get a grip on the jargon -- Don’t fan the flames -- Nix the negative filters -- Beware obscure emoticons -- Sort through spam -- Avoid phishing like the plague -- Beef up your email security -- Set up a responsible rant -- Keep cultural differences in mind -- Create an email policy -- Write an email policy -- Brainstorm possible problem causes -- Evaluate possible problem causes -- Brainstorm possible problem solutions -- Evaluate and agree on the problem solution -- Find an email marketing service -- Plan an email marketing newsletter -- Send out an email marketing newsletter -- Get good at instant messaging -- Study your im shorthand -- Email on a pda -- Use pop and imap -- Know when to stop -- Don’t use email -- Manage your files -- Set up your filing system. -- Zero out your in box specialized Karen Leland and Keith Bailey "Compose messages that save time for everyone, learn to separate the trivial from the important, minimize e-mail misunderstandings." Includes index Electronic mail systems Electronic mail messages Business communication 9781601630179 1601630174 UMP 120528 20251125093404.0 vtls000060469