Achieving excellence in stakeholder management / 
Joachim Scharioth, Margit Huber (Editors) 
 - Berlin :  Springer-Verlag,  2010 
 - viii, 151 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9783642055386 (pbk.) 3642055389 (pbk.) 9783540002550 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer satisfaction<br/>Customer loyalty<br/>Total quality management