00998nam a2200289 a 4500 vtls000065350 KUKTEM 20251125093405.0 121022t2010 gw a f 00 0 eng d 9783642055386 (pbk.) 3642055389 (pbk.) 9783540002550 (hbk.) 201311111045 saini 201210221804 safura UMP HF5415.5 .A24 2010 Achieving excellence in stakeholder management / Joachim Scharioth, Margit Huber (Editors) Berlin : Springer-Verlag, 2010 viii, 151 p. : ill. ; 24 cm. Includes bibliographical references Customer relations Consumer satisfaction Customer loyalty Total quality management Scharioth, Joachim Huber, Margit, 1963- 0 0 0 0 20000 20000 2019-09-04 205.16 0 HF5415.5 .A24 2010 0000078503 2019-09-04 00:00:00 1 205.16 2019-09-04 OPEN VIRTUA40 64273 64279 VTLSSORT0080*0200*0201*0202*0400*0900*2450*2600*3000*5040*6500*6501*6502*6503*7000*7001*9992