TY  - BOOK
AU  - Scharioth,Joachim
AU  - Huber,Margit
TI  - Achieving excellence in stakeholder management
SN  - 9783642055386 (pbk.)
PY  - 2010///
CY  - Berlin
PB  - Springer-Verlag
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Total quality management
N1  - Includes bibliographical references
ER  -