The reference librarian's policies, forms, guidelines, and procedures handbook :  with CD-ROM / 
[compiled by] Rebecca Brumley 
 - New York :  Neal-Schuman,  c2006 
 - xxiv, 339 p. ;  28 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781555705695 1555705693 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States--Handbooks, manuals<br/>Reference services (Libraries)--Canada--Handbooks, manuals<br/>Library rules and regulations--United States--Case studies<br/>Library rules and regulations--Canada--Case studies