TY  - BOOK
AU  - Brumley,Rebecca
TI  - The reference librarian's policies, forms, guidelines, and procedures handbook: with CD-ROM 
SN  - 9781555705695
PY  - 2006///
CY  - New York
PB  - Neal-Schuman
KW  - Reference services (Libraries)
KW  - United States
KW  - Handbooks, manuals
KW  - Canada
KW  - Library rules and regulations
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -