Buckley Owen, Tim <br/><br/>
Successful enquiry answering every time / 
Tim Buckley Owen 
 - 6th ed. 
 - London :  Facet,  2012 
 - xiii, 156 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781856048118 pbk. 185604811X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Great Britain<br/>Libraries--Customer services<br/>Reference services (Libraries)<br/>Information retrieval