TY  - BOOK
AU  - Buckley Owen,Tim
TI  - Successful enquiry answering every time
SN  - 9781856048118 pbk.
PY  - 2012///
CY  - London
PB  - Facet
KW  - Reference services (Libraries)
KW  - Great Britain
KW  - Libraries
KW  - Customer services
KW  - Information retrieval
N1  - Includes bibliographical references and index
ER  -