Methods for Measuring Total Quality in Organization / 
Johan Howard 
 - Birmingham, United Kingdom :  Koros Press,  2012 
 - viii, 296 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781781631706 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management