01154nam a2200325 a 4500 vtls000065297 KUKTEM 20251125093507.0 121022t2011 nyu f b 001 0 eng d 9781555707316 1555707319 201304181018 jamie 201210221154 safura UMP Z711 .R83 2011 Rubin, Rhea Joyce Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin 2nd ed. New York : Neal-Schuman Pub. Inc., c2011 xv, 125 p. ; 28 cm. How-to-do-it manuals ; no. 177 Includes bibliographical references and index Public services (Libraries) United States Customer services United States Library users United States Interpersonal communication Conflict management Anger How-to-do-it manuals for libraries 0 0 0 0 20000 20000 2019-09-04 198.88 0 Z711 .R83 2011 0000071889 2019-09-04 00:00:00 1 198.88 2019-09-04 OPEN VIRTUA40 65294 65300 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*4900*5040*6500*6501*6502*6503*6504*6505*8300*9992