Service intelligence and service science :  evolutionary technologies and challenges / 
Ho-fung Leung, Dickson K.W. Chiu, and Patrick C.K. Hung, editors 
 - Hershey, PA :  Information Science Reference,  2011 
 - xx, 309 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781615208197 (hardcover) 9781615208203 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Software engineering<br/>Web services<br/>Artificial intelligence<br/>Service-oriented architecture (Computer science)