Service Science, management, and engineering :  theory and applications / 
Gang Xiong ... [et al.] 
 - Amsterdam, Netherlands :  Elsevier/Academic Press,  c2012 
 - xv, 382 p. :  ill. ;  24 cm. 
 - Intelligent systems series .
 - Intelligent systems series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780123970374 0123970377 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engineering services marketing<br/>Service industries