TY  - BOOK
TI  - Service Science, management, and engineering: theory and applications 
T2  - Intelligent systems series
SN  - 9780123970374
PY  - 2012///
CY  - Amsterdam, Netherlands
PB  - Elsevier/Academic Press
KW  - Engineering services marketing
KW  - Service industries
N1  - Includes bibliographical references and index
ER  -