Raynus, Joseph <br/><br/>
Improving business process performance :  gain agility, create value, and achieve success / 
Joseph Raynus 
 - Boca Raton, FL :  CRC Press,  2011 
 - xxiv, 321 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420072495 (hardback) 1420072498 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Management<br/>Performance