Fenn, Peter <br/><br/>
Commercial conflict management and dispute resolution / 
Peter Fenn 
 - Abingdon, Oxon :  Spon Press,  2012 
 - 165 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction -- Conflict and dispute -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute -- The psychology of disputes 
<br/><br/><label>ISBN: </label>9780415578264 (hardback : alk. paper) 9780415578288 (pbk. : alk. paper) 9780203852217 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Dispute resolution (Law)<br/>Conflict management--Case studies