TY  - BOOK
AU  - Fenn,Peter
TI  - Commercial conflict management and dispute resolution
SN  - 9780415578264 (hardback : alk. paper)
PY  - 2012///
CY  - Abingdon, Oxon
PB  - Spon Press
KW  - Conflict management
KW  - Dispute resolution (Law)
KW  - Case studies
N1  - Includes bibliographical references and index; Introduction -- Conflict and dispute -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute -- The psychology of disputes
ER  -