IT enabled services / 
editor by Shiro Uesugi 
 - Heidelberg, Germany :  Springer,  c2013 
 - ix, 247 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9783709114247 3709114241 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Data processing<br/>Business--Data processing<br/>Information technology--Economic aspects