TY  - BOOK
AU  - Kadir Arifin
TI  - Sistem pengurusan kualiti: proses dan pelaksanaan di Malaysia 
SN  - 9789679428780
PY  - 2009///
CY  - Bangi
PB  - Penerbit UKM
KW  - Total quality management
KW  - Malaysia
KW  - ISO 9000 Series Standards
N1  - Includes bibliographical references and index
ER  -