Jordan-Meier, Jane <br/><br/>
The four stages of highly effective crisis management :  how to manage the media in the digital age / 
Jane Jordan-Meier 
 - Boca Raton. FL :  CRC Press,  c2011 
 - xxiii, 296 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439853733 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mass media--Management<br/>Crisis management<br/>Online social networks