TY  - BOOK
AU  - Jordan-Meier,Jane
TI  - The four stages of highly effective crisis management: how to manage the media in the digital age 
SN  - 9781439853733
PY  - 2011///
CY  - Boca Raton. FL
PB  - CRC Press
KW  - Mass media
KW  - Management
KW  - Crisis management
KW  - Online social networks
N1  - Includes bibliographical references and index
ER  -