Besterfield, Dale H. <br/><br/>
Quality improvement / 
Dale H. Besterfield 
 - 9th ed. 
 - Upper Saddle River, N.J. :  Pearson,  2012 
 - vi, 267 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780132624411 0132624419 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control