Motwani, Jaideep <br/><br/>
Lean sigma methods and tools for service organizations :  the story of a cruise line transformation / 
 Story of a cruise line transformation 
Jaideep Motwani, Rob Ptacek, Richard Fleming 
 - New York :  Business Expert Press,  c2012 
 - 125 p. :  ill. ;  23 cm. 
 - Service systems and innovations in business and society collection .
 - Service systems and innovations in business and society collection .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781606494073 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six sigma (Quality control standard)<br/>Service industries--Quality control<br/>Cruise lines--Quality control