00993nam a2200253 a 4500001001400000003000700014005001700021008004100038020001800079040000800097100002100105245015200126246004200278260004600320300002900366490007100395504005000466650004100516650004000557650003400597700001600631700002100647830007100668vtls000071271KUKTEM20251125093652.0130611t2012    nyua   f b    001 0 eng d  a9781606494073  aUMP1 aMotwani, Jaideep10aLean sigma methods and tools for service organizations :bthe story of a cruise line transformation /cJaideep Motwani, Rob Ptacek, Richard Fleming3 aStory of a cruise line transformation  aNew York :bBusiness Expert Press,cc2012  a125 p. :bill. ;c23 cm.1 aService systems and innovations in business and society collection  aIncludes bibliographical references and index 0aSix sigma (Quality control standard) 0aService industriesxQuality control 0aCruise linesxQuality control1 aPtacek, Rob1 aFleming, Richard 0aService systems and innovations in business and society collection