TY  - BOOK
AU  - Motwani,Jaideep
AU  - Ptacek,Rob
AU  - Fleming,Richard
TI  - Lean sigma methods and tools for service organizations: the story of a cruise line transformation 
T2  - Service systems and innovations in business and society collection
SN  - 9781606494073
PY  - 2012///
CY  - New York
PB  - Business Expert Press
KW  - Six sigma (Quality control standard)
KW  - Service industries
KW  - Quality control
KW  - Cruise lines
N1  - Includes bibliographical references and index
ER  -