01889nam a2200289 a 4500 vtls000098408 KUKTEM 20251117113323.0 161213t2015 my a f 001 0 eng|d THE0000027(Local) 201905131039 aishah 201711291040 saini 201612131545 safura UMP FIM .A85 2015 r Bc. Nur Atirah Binti Abit A study of queuing time in waiting line of supermarket at cashier counter by using simulation / Nur Atirah Binti Abit Kuantan, Pahang : UMP, 2015 xiii, 51 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015 Bibliography : p. 39-40 This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec). Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses http://ecollib.ump.edu.my/id/eprint/25651 Access in library only 0 0 0 6 10000 10000 2019-09-04 0 FIM .A85 2015 r Bc. 0000115600 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 1 10000 10000 2019-09-04 0 CD 10365 | FIM .A85 2015 r Bc. 0000115601 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 6698 6704 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6100*6500*6501*8560*9992